Trainee Advice Session Supervisor
- Position: Trainee Advice Session Supervisor
- Location: South Gloucestershire
- Closing date for applications: Wednesday 18th February 2026 at 12 noon
- Starting Salary: £31,000 pa
- Hours: 37 hours per week
- Type of contract: Permanent
- Interview date: Friday 20th February 2026
Citizens Advice South Gloucestershire is the leading provider of advice services to South Gloucestershire residents.
We are looking to appoint a full time Trainee Advice Session Supervisor. The role will be based in our Yate Office but will also cover our various outreaches across South Gloucestershire.
Ideally you’ll have a minimum of 2 years experience within Citizens Advice. You’ll be looking for a post in which you can make a real difference to the lives of people experiencing disadvantage and poverty. You’ll have a keen interest in and some experience of supporting colleagues in their professional growth and how to develop the skills needed to help clients effectively.
The successful candidate will be resilient, a strong team player, have an eye for detail and great people skills. Excellent written and verbal communication skills and the ability to use a range of IT systems are required. The candidate will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.
You will be responsible for overseeing daily advice sessions to ensure clients receive high-quality, accurate, and timely advice. You will provide support, guidance, and feedback to advice staff and volunteers, ensuring consistently high quality of service and managing the smooth practical running of advice sessions. You will support advisers working across a variety of channels, including face to face, telephone, and web-based channels as needed. This will include remote supervision of outreach advisers.
The role will incorporate a level of providing ongoing training to existing volunteers.
You will need to have your own transport as access to all outreaches required.
To request an Application Pack please email: amanda.wood@southgloscab.org.uk
Anticipated start date – asap.
Citizens Advice South Gloucestershire is committed to promoting equality and valuing diversity and we seek people who share those values.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice. All local Citizens Advice produce their own annual report but you can out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
