Universal Credit Support

Man with telephone headset sitting at desk looking at computer at Citizens Advice South Gloucestershire

Our of our local call handlers supporting clients through our Help to Claim adviceline

Get help applying for Universal Credit from Help To Claim

Help to Claim. Citizens Advice South Gloucestershire client feedback: "Thank you for being kind, helpful and patient. I know what I could not have done this without you."

Our office at Citizens Advice South Gloucestershire is one of the regional leaders in providing the national Help to Claim service. We can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service delivered nationally by Citizens Advice. It’s free, independent and confidential. Our local, trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

What is Universal Credit?

What to expect from chatting to us.



FOR ONLINE ADVICE and WEBCHAT visit: citizensadvice.org.uk/helptoclaim

You can find more information on Universal Credit on our website:

If you’re a local organisation working with people who need to help applying Universal Credit get in touch with Emmanuelle Claverie at emmanuelle.claverie@southgloscab.org.uk for more information on how you can signpost or refer people to our service.

Universal Support Enquiry

Please use this form to contact us, or to get advice by email.

We are not able to book appointments using this form but we can give advice or direct you to other advice links. We aim to respond to your enquiry within 5 working days.

To contact us for advice by phone, call: 0808 278 7947 (Monday to Friday 10am to 4pm. Closed on public holidays).

Your personal information

When you provide us with personal information, for example, when using this form to contact us, we take steps to ensure that your information is treated securely.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window).

We need your explicit consent to keep some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:

  • give you advice
  • help us gather data to improve our service
  • support our research in a way that you can’t be identified

For example, if you need advice about claiming certain benefits, you may want to tell us about health problems you have which may be relevant to your enquiry.

By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

We’ll make sure all your information is kept safe and secure.

Yes, I consent to you holding information on my (please tick all of those you agree to):