About our Charity

2023: Adviser Mary-Anne speaking with a client

Adviser Mary-Anne speaking with a client

Read about Citizens Advice South Gloucestershire – including our vision, mission and values and how we can help.

At Citizens Advice South Gloucestershire, we work to help residents of South Gloucestershire find a way forward. Our main office is based in Yate, near Bristol and we have a number of outreach venues where our supervisors and volunteer advisors continue to provide ongoing advice face-to-face.

We help people find a way forward

We can all face problems that seem complicated or intimidating. At Citizens Advice South Gloucestershire, we believe no one should have to face these problems without good quality, independent advice.

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

A green text box with a quote from a service user from 2022 saying "Everyone I have spoken to is so friendly. They listen to me ad are so patient and helpful."We give advice to millions of people

We’re part of a network of independent charities that offers confidential advice online, over the phone, and in person, for free.

When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

In 2022/23, Citizens Advice South Gloucestershire helped 5,900 people with 16,500 issues through face-to-face appointments and telephone advice.

We speak up for our clients

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.

With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.

Our vision, mission and values

Vision – where we want to get to

Everyone living in South Gloucestershire will be able to access free advice to meet their individual needs.

Mission – how we get there

We provide free, confidential advice to help people overcome their problems. And we campaign on big issues when their voices need to be heard.

Values – how we work to achieve our mission

We are in alignment with the national Citizens Advice values to help us achieve our cultural ambition: an inclusive, purpose driven workplace that listens, works together, is open and honest, accessible and helps everyone be the very best they can be.

These values, and the example behaviours that bring them to life guide everything we do as we work together towards our shared purpose of helping more people, whoever they are and whatever their problem.

  • Purpose driven: We always focus on the people who need our help.
  • People focused: We recognise value and reward contributions and talents in an open, fair and meaningful way.
  • Collaborative: We build relationships across teams and locations to foster innovation and inclusive ways of working.
  • Transparent: We’re open and honest, sharing information early and often whenever we can.