We provide free telephone generalist advice every weekday: Just call for free on 0808 278 7947
or TEXTPHONE 18001 144 8884
We provide free telephone advice every weekday from Mondays to Fridays 9am-5pm (except Bank Holidays).
Just call our local advice volunteers who will be able to help you with the same specialist advice as through our face-to-face methods.
Our call handlers are trained advice volunteers from and for residents of South Gloucestershire. If an adviser from your local office is not available at the time of calling, you will be transferred to a national Citizens Advice adviser outside of our area who will be able to give you the same advice.
You may be wondering whether the service is for you. It is for anyone in South Gloucestershire – last year we helped people aged 15 to 104.
You can call or visit multiple times if you need to. We are here to provide you with up-to-date information and we will signpost you onto other specialist services if needed.
Please be aware that it is serviced by volunteers so there may be a wait. We ask for your patience throughout our free service.
Looking for our Help to Claim telephone support instead? Click here for more details on how you can receive specific support on making your first claim for Universal Credit.