Telephone advice

Local Adviceline

Need advice? We’re here to help.

Get free, confidential, impartial and independent advice by phone on our local South Gloucestershire Adviceline.

Mon-Fri, 9am-5pm

(Except Bank Holidays)

Need to use Relay?

Textphone users can call 18001 144 8884

Call our local advice volunteers who will be able to help you with the same specialist advice as through our face-to-face methods.

Our call handlers are trained advice volunteers from and for residents of South Gloucestershire. If an adviser from your local office is not available at the time of calling, you will be transferred to a national Citizens Advice adviser outside of our area who will be able to give you the same advice.

You may be wondering whether the service is for you. It is for anyone in South Gloucestershire – last year we helped people aged 15 to 104.

You can call or visit multiple times if you need to. We are here to provide you with up-to-date information and we will signpost you onto other specialist services if needed.

Our telephone adviceline can be busy, so please be patient if you have to wait.

Help To Claim helpline

Want to see if you are eligible for Universal Credit?

Citizens Advice’s Help To Claim service helps people make first-time Universal Credit claims – right through to the first correct payment. Call or use webchat to speak with one of our advisers.

Mon-Fri, 8am-6pm

(Except Bank Holidays)

Need to use Relay?

Textphone users can call 18001 and then

0800 144 8 444

Our office at Citizens Advice South Gloucestershire is one of the regional leaders in providing the national Help to Claim service. We can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service delivered nationally by Citizens Advice. It’s free, independent and confidential. Our local, trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

You can find more information on Universal Credit on the national Citizens Advice website.

If you’re a local organisation working with people who need to help applying for Universal Credit get in touch with Iestyn Stops at iestyn.stops@southgloscab.org.uk for more information on how you can signpost or refer people to our service.