Our opening times over the festive season

Our local services will be closed over Christmas and New Year – with changes to national Citizens Advice helplines too. Read on for details of these.

Citizens Advice South Gloucestershire’s local drop-ins

Yate office

CLOSES AT: 3pm on Tuesday 23rd December 2025

RE-OPENS: 10am on Friday 2nd January 2026

Cadbury Heath

CLOSED AT: 12 noon on Monday 15th December 2025 (TODAY)

RE-OPENS: 10am on Monday 5th January 2026

Stoke Gifford

CLOSES AT: 2.30pm on Monday 22nd December 2025

RE-OPENS: 12.30pm on Monday 12th January 2026

Lyde Green

CLOSES AT: 12 noon on Monday 22nd December 2025

RE-OPENS: 10am on Monday 5th January 2026

Thornbury

CLOSES AT: 12 noon on Tuesday 23rd December 2025

RE-OPENS: 10am on Tuesday 6th January 2026

Bradley Stoke

CLOSES AT: 12 noon on Wednesday 17th December 2025

RE-OPENS: 10am on Wednesday 7th January 2026

Filton

CLOSES AT: 12 noon on Wednesday 17th December 2025

RE-OPENS: 10am on Wednesday 7th January 2026

Emersons Green

CLOSES AT: 12 noon on Thursday 18th December 2025

RE-OPENS: 10am on Thursday 8th January 2026

Staple Hill & Mangotsfield

CLOSES AT: 12 noon on Friday 19th December 2025

RE-OPENS: 10am on Friday 2nd January 2026

Our normal drop-in times and locations can be found here.

Please note that our local Adviceline – 0808 278 7947 – and the national overflow line will also be closed between 24th December and 2nd January.

Help To Claim – for help with Universal Credit claims

Help To Claim is a national service that helps people make Universal Credit claims for the first time.

Call 0800 144 8 444 or visit this page on the national Citizens Advice website for webchat. The service runs Monday to Friday 8am to 6pm excluding Public Holidays.

Tuesday 23rd December – Open 8am to 6pm
Wednesday 24th December – CLOSED
Thursday 25th December – CLOSED
Friday 26th December – CLOSED
Saturday 27th December – CLOSED
Sunday 28th December – CLOSED
Monday 29th December – Open 8am to 6pm
Tuesday 30th December – Open 8am to 6pm
Wednesday 31st December – Open 8am to 4pm
Thursday 1st January – CLOSED
Friday 2nd January – Open 8am to 6pm (and back to normal)

Citizens Advice’s Debt helpline

Citizens Advice has a debt helpline for people struggling with debt. Call 0800 240 4420 or visit the webpage for online chat.

Tuesday 23rd December – Open 9am to 5pm
Wednesday 24th December – Open 9am to 5pm
Thursday 25th December – CLOSED
Friday 26th December – CLOSED
Saturday 27th December – CLOSED
Sunday 28th December – CLOSED
Monday 29th December – Open 9am to 5pm
Tuesday 30th December – Open 9am to 5pm
Wednesday 31st December – Open 9am to 5pm
Thursday 1st January – CLOSED
Friday 2nd January – Open 9am to 5pm (and back to normal)

Citizens Advice’s Consumer helpline

There is also a Consumer helpline for people who need help with problems with goods or services they have purchased. Call 0808 223 1133 or visit the webpage for online chat.

Tuesday 23rd December – Open 9am to 5pm
Wednesday 24th December – Open 9am to 1pm
Thursday 25th December – CLOSED
Friday 26th December – CLOSED
Saturday 27th December – CLOSED
Sunday 28th December – CLOSED
Monday 29th December – Open 9am to 5pm
Tuesday 30th December – Open 9am to 5pm
Wednesday 31st December – Open 9am to 1pm
Thursday 1st January – CLOSED
Friday 2nd January – Open 9am to 5pm (and back to normal)