Help To Claim Adviser x2

Position: Universal Credit Support – Help to Claim Adviser

Location: South Gloucestershire

Closing date for applications: Wednesday 30th July at 5.00 pm

Salary: £30,328 pa

Hours: Hybrid (after completion of satisfactory probation period)

37 hours per week – Monday to Friday

The project operates between the hours of 8.00 am and 6.00 pm

Job Share Considered

Type of contract: Fixed Term to 31st December 2025

Interview date: Thursday 14th August 2025

Citizens Advice South Gloucestershire is the leading provider of advice services to South Gloucestershire residents

We are looking for two additional people to join our existing Universal Credit Support – Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.

You will need to be proficient in IT with effective communication skills. Experience and knowledge of the welfare benefits system and Universal Credit is essential due to the short duration of the contract.

To request an Application Pack please email: amanda.wood@southgloscab.org.uk

Anticipated start date: Monday 8th September 2025

Citizens Advice South Gloucestershire is committed to promoting equality and valuing diversity and we seek people who share those values.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice. All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.