Generalist Advisers x2
Position: Generalist Advisers x 2
Location: Yate & Outreaches across South Gloucestershire
Closing date: 13th April 2026 at 5.00 pm
Salary: £27,758 per annum
Hours: 37 hours per week
Type of contract: Permanent
Interview date: To be Advised
Citizens Advice South Gloucestershire is the leading provider of advice services to South Gloucestershire residents.
We are seeking to appoint two Generalist Advisers to join our team and provide high quality generalist advice in community settings, supporting clients with practical, one-off advice, assisted information and signposting. The post combines flexibility with frontline impact, including outreach.
You’ll have strong experience delivering generalist advice across multiple areas and managing a varied caseload. You’re confident providing holistic advice on welfare benefits, debt, housing, employment issues, and relationship breakdowns. You’ll be able to demonstrate excellent client‑facing skills, using sensitive listening and structured questioning to conduct effective interviews.
You’ll have strong written and verbal communication skills enabling you to explain complex information clearly and negotiate effectively. You’ll be capable of researching, analysing and interpreting detailed information, and presenting it in an accessible way.
You’ll be able to maintain accurate case records and work consistently within organisational procedures and quality standards. You’ll understand the importance of equality and diversity in delivering fair and inclusive advice. You’ll be competent in using IT for case management, document production and research.
You’ll work well as part of a team, share learning, and contribute to service improvement. You’ll be committed to continuous professional development and expanding your knowledge across different advice areas.
You’ll be joining a friendly and high performing advice team who are supportive and inclusive and where development and training are built in. You’ll be working to agreed targets and quality standards and contribute to continuous improvement in how we deliver outreach services.
A full driving licence, with access to a vehicle, is essential due to the large geographical area of our outreach services.
To request an Application Pack please email: amanda.wood@southgloscab.org.uk
Anticipated Start Date – As Soon As Possible
Citizens Advice South Gloucestershire is committed to promoting equality and valuing diversity and we seek people who share those values.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report
