‘No one would help’: Success story of the month – Jacky’s client

A client has thanked Citizens Advice South Gloucestershire – saying the charity helped her when no one else would.

The client, who has a three-year-old child, has mental and physical health issues meaning she struggles being out of the house.

She needed help filling in a Work Capability Assessment (WCA) form in relation to her Universal Credit claim.

She said she had asked a number of professionals including her counsellor for help with this but had been “passed around” and not received the help she needed.

After contacting the Citizens Advice Adviceline, she was put in touch with Citizens Advice South Gloucestershire.

Our Adviser Jacky was able to complete the WCA form with her over the phone.

The client was recently informed she has been awarded Limited Capability for Work-Related Activity (LCWRA) status – the best possible outcome for her, meaning she will get an extra amount of money each month.

The client has said this will allow her to pay for private healthcare as she is struggling to get the help she needs on the NHS.

‘No one would help’ – the client’s message to Jacky

In a heartfelt email of thanks to Jacky, the client wrote: “I cannot thank you enough for the help you have given me.

“I’m so grateful for your assistance and am getting emotional writing this.

“You have given me the light I needed to see at this awful time in my life.”

The client added: “The fact I have been made LCWRA has relieved a lot of stress and hopefully I can now pay for private healthcare.

“Hopefully I can get the help I need, and get a different counsellor and different therapy so I can get better and move towards a different job.

“I would describe the service I received as excellent – even more so because I have spoken to lots of professionals and no one would help me.

“The help I have received from Citizens Advice South Gloucestershire makes me emotional – they have saved my life.”