‘Excellent’ service – our client on the Help To Claim service
A client described the service she received from Help To Claim as “excellent” and praised our Adviser Peter’s communication skills after he was able to provide clarity on claiming New Style Employment and Support Allowance (nsESA) alongside Universal Credit (UC).
The client has had to stop work for health reasons and had already made a claim for Universal Credit. But she called Help To Claim to find out whether she should be claiming nsESA – either instead or at the same time as UC.
She talked through her situation with Peter and he was able to perform calculations to show what she would be entitled to.
He found she wouldn’t receive any more money by claiming nsESA as well as UC – as the amount of nsESA she receives would be deducted from her UC.
But nsESA payments – of £84.80 per week – would begin sooner and would come more regularly every two weeks rather than monthly. She would also receive £103.40 of UC each month.
She said: “Peter was excellent. He was very welcoming on the phone call. He was very empathetic. I found his communication skills to be superb. Ten out of ten.
“It’s an ongoing problem but the advice allowed me to take the next step forward.”