Get help applying for Universal Credit
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales)
CHRISTMAS & NEW YEAR OPENING
ALL OFFICES WILL BE CLOSED FROM 12 NOON ON FRIDAY 24TH DECEMBER 2021 UNTIL TUESDAY 4TH JANUARY 2022
THE TELEPHONE SERVICE WILL OPERATE EXCEPT FOR BANK HOLIDAYS
Our face to face drop in sessions are in the following locations:
• Yate Citizens Advice Office – Mon & Thurs 9 – 12
• Kingswood One Stop Shop – Tues & Fri 9 – 12; Wed 2 – 4.30
• Patchway One Stop Shop : Mon 2 – 4.30 & Wed 9 – 12
* Covid safety measures will be in place – please wear a face covering
Talk to us online: citizensadvice.org.uk/universalcredit
Call us: Freephone 0800 144 8 444
For online advice visit: citizensadvice.org.uk/helptoclaim
You can find more information on Universal Credit on our website:
If you’re a local organisation working with people who need to help applying Universal Credit get in touch with Emmanuelle Claverie at email@example.com for more information on how you can signpost or refer people to our service.