Debt Caseworker
Position: Debt Caseworker
Location: South Gloucestershire with the possibility of working from community outreach locations as required. Hybrid working is available
Closing date: Friday 23rd October at 5.00 pm
Salary: £28,264–£33,551 per annum, depending on Approved Intermediary status
Hours: 37 hours – Hybrid (after completion of satisfactory probation period).
Type of contract: Permanent
Interview date: Week commencing 2nd November 2026
We are looking for an experienced, compassionate and motivated Debt Adviser/Caseworker to join our specialist debt team at Citizens Advice South Gloucestershire (CASG).
This is an opportunity to make a genuine difference to people experiencing financial hardship, helping them understand their financial situation, explore their options and take steps towards long-term financial stability.
Our clients are often experiencing crisis situations, stress and vulnerability. We are therefore looking for someone who combines strong debt advice knowledge and problem-solving skills with empathy, patience and a non-judgemental approach.
You will be responsible for managing your own debt advice caseload, delivering accurate, high-quality and tailored advice, and supporting clients to achieve sustainable outcomes. This will include undertaking comprehensive income and expenditure assessments, advising on appropriate debt solutions, negotiating with creditors and supporting clients through complex financial circumstances.
The role requires someone who can work independently, exercise sound professional judgement and manage a varied caseload, while contributing positively to a supportive and collaborative team.
The salary will be £28,264 per annum for an adviser who is not currently an Approved Intermediary (AI) for Debt Relief Orders (DROs). The salary will be £33,551 per annum for an adviser who holds Approved Intermediary status. The salary reflects the additional responsibility and specialist knowledge associated with this authorisation.
You must be proficient in IT with effective communication skills.
To request an Application Pack please email: amanda.wood@southgloscab.org.uk
We will not accept CVs.
Anticipated state date: As soon as possible
Citizens Advice South Gloucestershire is committed to promoting equality and valuing diversity and we seek people who share those values.
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
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