‘Kate has been amazing’ – Success story of the month – Kate’s client

A couple were full of praise for our Adviser Kate after she cleared up a problem which had held back vital funds.

The client left his job last year to care for his wife who has been diagnosed with a long-term health condition.

The pair had been living on their life savings since February last year.

But they had almost run out and had applied for food bank help in January of this year.

They had recently applied for Universal Credit (UC), Personal Independence Payment (PIP) and New Style Employment and Support Allowance (ESA).

But Kate found they were not being paid ESA. After investigating, she discovered it was because the Department for Work and Pensions had lost the sick notes the client had sent.

The client has now received £845 in back-dated ESA payments.

Kate was also able to secure the couple £80 of Tesco vouchers through the welfare grants scheme as well as £120 from charitable organisation The Gloucestershire Society before they received their back-dated ESA.

The client said: “We couldn’t have done it on our own. Kate has been amazing. When they made Kate, they broke the mould.

“From February last year to 9th January this year, we were living on our own savings.

“We were just making sure we didn’t go into debt – making sure the council tax was paid.

“We had never heard of Universal Credit, PIP or ESA. We never knew anything like that.

“I would 100% recommend Kate’s service.”